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Varela Digital Group Español

Guarantee and refunds

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Each brand’s guarantee period

The guarantee is the one promised on your product’s page

  • 30 days from purchase: Herbaciane Cudeńka, Miminhos de Chá, Tassenschätzchen, Theeschatjes and Tea Cuties, and the add-ons of Herbaciane Cudeńka and Miminhos de Chá.
  • 30 days: 티방울 (Tibangul) and Çay Minnoşları, as each course page promises.
  • 14 days from purchase, through the right of withdrawal: Teakincsek; its page does not offer a separate guarantee.
  • 7 calendar days from purchase: La Cuadrilla and its add-ons.

If something doesn’t work, we first help you solve it. If you still want your money back, we refund it in full, to the same payment method, as long as you request it within your brand’s period and under its conditions.

Each guarantee’s conditions are the ones your store publishes (in its terms or on the course page) and, for add-ons, the ones stated in each offer. Your statutory rights (withdrawal and the legal guarantee in the EU) always apply as well.

Each brand’s conditions

This is what each one says. Herbaciane Cudeńka, Miminhos de Chá, Tassenschätzchen, Theeschatjes, Tea Cuties and La Cuadrilla publish their guarantee in section 4 of their terms; for the stores in South Korea, Hungary and Türkiye, we quote the course page.

Herbaciane Cudeńka (Poland), Miminhos de Chá (Portugal) and Tea Cuties (India)

Tried the course and it didn’t work for you? Write to us within 30 days of purchase and we will refund the full amount, under these conditions:

  • The guarantee covers cases where you follow the lessons and your first batch doesn’t turn out well. Tell us what you did and what happened.
  • It does not cover cases where you expected something the product page does not offer: the course is digital, does not include molds or ingredients, and nothing is shipped by post.
  • Refunds are requested by email, from the address you used for the purchase: that way we find your order faster.
  • The guarantee applies once per person and per product.
  • With the refund, your license ends: you can no longer use the course or the 4 gift guides, and you delete the files you downloaded. The same applies to other products you bought with the course, if they are also refunded.
  • After we issue the refund, the money usually takes 5 to 10 business days to arrive, depending on your bank.

The add-ons of Herbaciane Cudeńka and Miminhos de Chá also carry a 30-day guarantee from their purchase, and each offer promises it this way: one message and we refund everything, with no explanation needed.

Tassenschätzchen (Germany) and Theeschatjes (Netherlands)

If the course didn’t meet your expectations, write to the store’s email within 30 days of purchase and we will refund the full price, to the same payment method, without you having to explain why. The guarantee is given by Varela Digital Group LLC, covers the course with its 4 gift guides and applies wherever you live. Your statutory rights (the right of withdrawal and the legal guarantee for digital content) remain unaffected, and using them costs you nothing.

티방울 (Tibangul, South Korea) and Çay Minnoşları (Türkiye)

Each course page promises a 30-day money-back guarantee: “30일 환불 보장” at Tibangul and “30 gün iade garantisi” at Çay Minnoşları. To request it, write to the store’s email (see below).

Teakincsek (Hungary)

Its page offers the 14-day right of withdrawal: if you withdraw from your purchase within that period, without giving any reason, we refund the amount to the same payment method (see Withdrawal). It does not offer a separate 30-day guarantee.

La Cuadrilla

Seven calendar days from purchase. Request it by writing to hola@lacuadrillaia.com; it is processed within 24 hours at most, for 100% of the amount, to the same payment method, with no questionnaire. You keep the gifts. The add-ons (Darío and Después de entregar) carry the same seven days, as each offer states.

How to request it

Write to your brand’s support email or to jonathan@vareladigitalgroup.com (at Herbaciane Cudeńka, Miminhos de Chá and Tea Cuties, from the address you used to buy, as their conditions require), with the subject “Refund”. Include the brand and the purchase date and, if it is for an add-on, which one. You don’t need to send us any card details.

How the money is returned

  • Card, BLIK, MB WAY and iDEAL: the refund goes back to the same method. After we issue it, it usually takes 5 to 10 business days to show, depending on your bank.
  • UPI: the refund goes back to the same method. According to Stripe, it can take up to 7 business days to complete.
  • Multibanco: Stripe returns the money to your bank account; according to Stripe, it normally arrives within one day, although it depends on the bank.
  • OXXO: Stripe does not allow refunds of cash payments made with OXXO. If you are entitled to a refund, we will write to you to agree on how to get it to you.

Withdrawal if you buy from the EU

If you bought from a country of the European Union (for example, Poland, Portugal, Germany, the Netherlands, Hungary or Spain), the law also gives you 14 days from purchase to withdraw, without giving any reason and even if you have already downloaded or opened the content: the checkout does not ask you to waive that right when you pay (Directive 2011/83/EU, Article 16, point (m)). If the store where you bought did not inform you of this right before your purchase, the law extends the period by up to 12 months (Article 10 of the same Directive).

To exercise it, write to us within that period at your brand’s support email or at jonathan@vareladigitalgroup.com, with a clear statement such as “I withdraw from my purchase”, your name, the purchase date and the email you used to buy. In the German and Dutch stores you can also use the “Vertrag widerrufen” or “Hier de overeenkomst herroepen” button at the bottom of every page.

We refund everything you paid, to the same payment method, at no cost to you and no later than 14 days after we receive your message. This right comes from the law and does not depend on the guarantee conditions: each brand’s guarantee is a separate commitment of ours.

If you bought from the European Union and the content is not as described on its page or does not work, the law entitles you to have us fix it or, if that is not possible, to a price reduction or your money back. This legal guarantee covers defects that appear for at least two years from delivery, or longer if your country’s law provides so (Directive (EU) 2019/770), and it does not depend on our guarantee either.

Payment or access problems

If your access didn’t arrive, you couldn’t get in or we charged you twice, write to us even if the guarantee period has passed: we always resolve that. And if you see a charge you don’t recognize, write to us before disputing it with your bank (see Payments and security).

Contact

Varela Digital Group LLC
1057 NW 136th Ave, Miami, FL 33182, United States
jonathan@vareladigitalgroup.com · +1 332 231 7488